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DOVSHOP.COM Privacy Policy

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Last updated: [27 AUG 2025]

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1. Who we are
This Privacy Policy applies to your use of our website, hosted on the Wix.com platform, and outlines how we collect, use, and protect your personal data.

  • Our business details: DOVSHOP.COM (Dubs Of Vanarchy, DOV, DOV, we, us, our).

  • Data Controller: For the purposes of the UK GDPR, we are the 'data controller' of the personal data we collect from you.

2. The information we collect
We collect various types of personal data from you depending on how you interact with our webstore. This may include:

  • Identity data: Your name, title, and date of birth.

  • Contact data: Your billing and delivery addresses, email address, and telephone number.

  • Financial data: Your payment card details when you make a purchase. Wix's payment gateways are PCI-DSS compliant to ensure secure handling.

  • Transaction data: Details about payments from you and other details of products you have purchased.

  • Technical data: Your IP address, login data, browser type, and time zone setting.

  • Profile data: Your username and password for your customer account, purchase history, and product review feedback.

  • Marketing data: Your preferences in receiving marketing from us.

3. How we collect your information
We use different methods to collect data, including:

  • Direct interactions: When you place an order, create an account, sign up for our newsletter, or contact us.

  • Automated technologies: As you interact with our site, we automatically collect Technical Data about your equipment and browsing patterns using cookies and other similar technologies.

  • Third-party sources: We may receive Personal Data from third parties, such as payment providers like Wix Payments or marketing platforms.

4. How we use your personal data
We use your personal data for the following purposes, based on a specific legal basis as required by UK GDPR.

  • To process and fulfil your order: Using your Identity, Contact, and Financial Data. The legal basis is to perform a contract with you.

  • To manage your account: Using your Identity and Profile Data. The legal basis is to perform a contract with you and for our legitimate interests.

  • To send marketing communications: Using your Identity and Contact Data. We will only do this with your explicit consent, which you can withdraw at any time.

  • For website analytics: Using Technical Data to understand how visitors use our site and improve it. Our legal basis is our legitimate interest to develop our business.

  • To detect and prevent fraud: Using your Technical and Financial Data. This is necessary for our legitimate interests to protect our business from fraudulent transactions.

5. Cookies
Our webstore uses cookies. Some are essential for the site to function, while others are used for analytics and marketing. We will ask for your explicit consent for any non-essential cookies via our cookie banner. You can review your cookie preferences at any time.

6. Sharing your personal data
We may share your data with the following third parties for the purposes mentioned above:

  • Wix.com: As our platform provider, Wix stores your data on secure servers.

  • Payment processors: To process payments and ensure security (e.g., Wix Payments, PayPal).

  • Shipping providers: To deliver your orders.

  • Social Media: Your data may be used with consent to add you as a member on our Facebook platform or to join our group chats on the WhatsApp platform.

7. International data transfers
Your personal data may be transferred and stored outside of the UK, for example, in Wix's data centres. Wix uses Standard Contractual Clauses and other safeguards to ensure your data is protected during these transfers.

8. Your legal rights
Under UK GDPR, you have the right to:

  • Access your personal data (known as a Subject Access Request).

  • Rectify inaccurate or incomplete data.

  • Erase your data in certain circumstances ('the right to be forgotten').

  • Object to or restrict the processing of your data.

  • Withdraw consent at any time where we rely on your consent to process your data.

To exercise any of these rights, please contact us at [your email address]. We will respond to your request within one month.

9. Data security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your data to employees and third parties who have a business need to know.

10. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us directly. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

11. Changes to this policy
We reserve the right to modify this privacy policy at any time. We will post updates on this page, so please review it frequently.

12. Contact us
If you have any questions about this Privacy Policy, please contact us via or contacts page.

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DOVSHOP.COM SOCIALS​

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DOVSHOP (Dubs Of Vanarchy) operate on various social platforms that you may interact with through giving you information on this website. For your information we have provided links to the respective privacy policies below so that you can be satisfied how your data may be used.​​..

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WHATSAPPP:

https://www.whatsapp.com/legal/privacy-policy

FACEBOOK:

https://www.facebook.com/privacy/policy/?locale=en_GB

INSTAGRAM:

https://help.instagram.com/155833707900388

TIKTOCK:

https://www.tiktok.com/legal/page/eea/privacy-policy/en

YOUTUBE:

https://www.youtube.com/intl/ALL_uk/howyoutubeworks/privacy/

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DOVSHOP.COM Terms & Conditions

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1. General terms
This website is owned and operated by Dubs Of Vanarchy trading as DOVSHOP.COM  (Dubs Of Vanarchy, DOV, DOV, we, us, our).

By accessing and using this website, you agree to be bound by the following Terms and Conditions, our Privacy Policy, and our Cookie Policy.

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2. Product information and availability

  • Accuracy of information: We take reasonable care to ensure that product descriptions and pricing information on our website are accurate and up-to-date. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

  • Availability: All products are subject to availability. If a product you have ordered is unavailable, we will notify you and refund you for the unavailable item.

  • Some products are made to order and carry a longer lead time than stock itms.

3. Pricing and payment

  • Pricing: The prices displayed on our website are in [Currency, e.g., GBP] and include VAT where applicable. Delivery costs are not included in the product price and are calculated and added to the total cost at checkout.

  • Payment: We accept the following payment methods: Visa, Mastercard, PayPal, Wix Payments. By placing an order, you confirm that the payment details provided are valid and correct.

  • Order acceptance: Your order is an offer to buy from us. The contract is formed only when we dispatch the goods to you. You will receive an email confirming that your order has been dispatched.

4. Delivery

  • Delivery costs: Delivery charges are displayed at checkout and are dependent on the delivery method you choose.

  • Delivery times: We aim to deliver within [e.g., 3-5 working days], but delivery times are estimates and may vary, especially during busy periods. We are not liable for any delays outside our control.

  • Delivery obligation: Unless otherwise agreed, we will deliver the goods within 30 days. If we cannot meet this deadline, you may cancel your order.

  • All made to order goods can carry a longer lead time and are exempt from the normal delivery terms.

5. Right to cancel (distance selling)

  • Cancellation period: As a UK consumer, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

  • How to cancel: To exercise your right to cancel, you must inform us of your decision by a clear statement, such as an email to [Your Email]. We may provide a standard cancellation form.

  • Return of goods: You must send the goods back to us within 14 days of telling us you want to cancel. The cost of returning the goods will be borne by you, unless the item is faulty.

  • Refund: If you cancel, we will refund you all payments received from you, including the standard delivery costs. We will make the refund within 14 days of receiving the returned goods or evidence that you have sent them back.

  • Return and cancellation of custom made items is not is not covered under the normal terms and conditions and are non returnable unless faulty or an internal error has been made with design / sizing / garment selection.

6. Returns and refunds for faulty goods

  • Consumer Rights Act 2015: We are under a legal duty to supply products that are in conformity with the contract. The Consumer Rights Act 2015 gives you the right to a full refund if a product is faulty, not as described, or not fit for purpose within 30 days of purchase.

  • Beyond 30 days: After 30 days, you are entitled to a repair or replacement. If a repair or replacement is not possible, you may be entitled to a partial or full refund.

  • How to return: To return a faulty product, please contact us here.

7. Website usage and user accounts

  • Account security: If you create an account, you are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

  • Prohibited uses: You must not use our website for any unlawful purpose, to transmit any malicious software, or in any way that is detrimental to the website or its users.

8. Intellectual property
All content on this website, including text, graphics, logos, and images, is our property and is protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

9. Limitation of liability

  • We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

  • We will not be liable for any indirect or consequential loss.

  • To the extent permitted by law, our total liability to you in respect of any loss or damage arising under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall be limited to the value of the goods purchased.

10. Governing law and jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Alternative dispute resolution (ADR)
In the event of a dispute, we will provide you with information on an Alternative Dispute Resolution (ADR) provider. While you are not obliged to use an ADR scheme, it is an option for resolving a complaint outside of court.

12. Changes to terms
We reserve the right to update these Terms and Conditions at any time. Your continued use of the website following any changes indicates your acceptance of the new terms.

13. Contact information
If you have any questions about these Terms and Conditions, please us our contact page.​​​​​​​​​​​​​​​​​​​​​​​​​

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